Terugbetalingsbeleid

All purchases made at Simply Shopping are final. We do not accept returns or exchanges unless the item you received is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery at tezazuyonas@yahoo.com.Include your order number and photos of the item. We will review your claim and, if approved, issue a refund to your original payment method within 7–10 business days.

Duties & Taxes

Any customs duties, import taxes, or fees paid at the time of delivery are non-refundable.

EU Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2023/2673. To exercise this right, contact us at [your contact email] before the 14-day period expires. Please note that this right does not apply to sealed goods that have been opened and are not suitable for return for hygiene or health protection reasons (which may apply to certain skincare and body care products).

Contact Us

For any questions about your order or this policy, please reach out to us at tezazuyonas@yahoo.com or through our store's contact page.